Shipping Rates
We offer shipping via UPS, FedEx, or the US Postal Service (USPS). Your shipping options will appear during cart checkout. We ship to every location that our carriers offer, including Alaska and Hawaii, and international destinations. We ship from California, USA, and your estimated business days to delivery are: West Coast 1-3 days, Central USA 3-5 days, East Coast 5-7 days.
International
We ship to most countries in North America, South America, Central America, the Caribbean, Europe, Asia and Australia via USPS Priority International. Shipping rates are based on package weight and your destination. Shipments to international destinations typically arrive in 7-14 business days (but not guaranteed). Shipping rates are displayed on the checkout page, (prior to where you’re asked to enter your payment information) so that you can get an exact shipping price before committing to an order. We charge the rate calculated by UPS, FedEx, and USPS and do not mark up shipping costs. Note that international shipping sometimes is quite expensive, therefore we suggest you pay attention to the shipping charges and are comfortable with them before submitting your order.
Please be advised that your country may charge additional import fees for which Sensorpoint, Inc. cannot be responsible. Also note that your country may have import restrictions on certain items so we recommend that you research before placing your order. If an item is not allowed into your country, we cannot be responsible for the cost of the product or the shipping.
Lost or Stolen Packages
Packages lost or stolen are unfortunately out of our control. We will assist you in trying to locate them, however if they are lost or stolen, we cannot ship you replacement products at no charge.
Unclaimed Packages
We use address validation software to verify shipping addresses. If your package is returned to us as “refused” or “unclaimed “, we will attempt to reach you by the phone number you provided or your email. If we cannot reach you, we will credit back your account less shipping and a 10% restocking fee.
Returns
We want you to be happy with your purchase, therefore we offer a 30-day return policy. Contact our web sales department for return instructions. You are responsible for shipping the returned merchandise to our warehouse location, and make sure to insure the shipment for the full value amount. Please do not return product without contacting our web sales department first, so that we can be ready for your returned shipment and credit you properly. Note that there may be a 10% restocking fee applied to your order if the product is not defective. Ask our web sales department any additional questions you may have.
Warranty
Sensorpoint, Inc. (Sensorpoint) warrants you, the original end-user, that products sold on our site will be free from defects in materials and workmanship under normal use for a period of one (1) year from date of purchase.
Should there be a material or workmanship defect in the hardware product or accompanying item(s) during the Warranty Period, the end-user purchaser shall contact the Sensorpoint technical support center and be responsible for all efforts and costs incurred in transporting/mailing/shipping/insuring the defective hardware or item(s) to and from the Sensorpoint support center. A copy of the dated proof of purchase should be enclosed in the return package along with a copy of all email exchanges with the Sensorpoint support center.
Sensorpointʼs entire liability and your remedy will be, at Sensorpointʼs sole discretion, the repair or replacement (with the same or similar model) of any hardware or accompanying item(s) that is returned to the Sensorpoint support center during the Warranty period.
To the maximum extent permitted by applicable law, Sensorpoint disclaims all other warranties, expressed or implied, including the warranties of merchantability or fitness for a particular purpose with respect to the use of the product. Sensorpoint also disclaims any warranty or obligation to support products for all operating environments. In no event shall Sensorpoint be liable for any indirect, incidental, special or consequential damages, or for any lost profits, lost savings, lost data, personal injury, and so on, arising from or relating to the use or inability to use, the product, even if Sensorpoint has been advised of the possibility of such damages.
Specifically, this warranty does not cover failures of the product which result from accident, abuse, misuse (including but not limited to improper installation or connection), alterations, moisture, corrosive environments, shipping, high-voltage surges, or abnormal working conditions (including but not limited to lightning, heat or water damage) after purchase. In no event will Sensorpointʼs liability or damages to you, or any other person, ever exceed the purchase price you paid for the product, regardless of the form of the claim.
This warranty gives you specific legal rights. You may have other rights which vary from state to state. Certain limitations in the warranty are not permitted by the jurisdiction of some states, so some limitations here may not apply to you.
Sensorpoint, Inc.
websales@sensorpoint.net